Procon fines T4F more than R$600,000 for problems selling tickets for Taylor Swift and Lollapalooza shows

[ad_1]

According to the agency, there were also irregularities in situations related to half-price tickets and non-refund of the convenience fee in cases of cancellation. North American singer Taylor Swift performed the 1st show of her The Eras tour at Allianz Parque, in the west of São Paulo, on Friday night (24). TABA BENEDICTO/ESTADÃO CONTÚDO Procon São Paulo fined the company Time For Fun/Tickets For Fun R$626,470.87 for problems with ticket sales for singer Taylor Swift’s shows and the 2020 and 2023 editions of Lollapalooza. The punishment was based on: responses obtained through requests for clarification from Procon-SP to the company; by analyzing material available on the company’s website (“Frequently Asked Questions” and “Terms and Conditions”); in consumer complaints to the defense agency; and in journalistic articles published in media outlets. According to the agency, inadequate services were found, such as disrespect for the rules of the virtual queue, including access for consumers while waiting, even when tickets were already sold out. Procon also states that there were irregularities in situations related to half-price and non-refund of the convenience fee in cases of cancellation. First “pocket” in line to buy Taylor Swift tickets at Allianz Parque, in SP Beatriz Backes/TV Globo “The right to information was also not respected on the company’s website, which also presents several “abusive clauses” on the “Questions” pages Frequent Tickets” and “Terms and Conditions”, including: Instructions for collecting the VIP package; description of what can be taken to the shows; charging a convenience fee for sales made in person and procedures for canceling and refunding the ticket price – which is a consumer right”, said Procon in a statement. The company still has the right to defense.

[ad_2]

Source link