Amazonastur warns visitors about the risk of scams when hiring irregular tourist services

Care for a peaceful trip begins with planning and searching for information about the tourist services you want to hire. The Government of Amazonas, through the Amazonas State Tourism Company (Amazonastur), highlights important actions on how to avoid scams and fraud when searching for tickets, accommodation, tour guides, tours, among other activities in the sector.

To avoid losses, the institution advises interested travelers to look for establishments with the Cadastur seal, which is the Register of Tourist Service Providers (Cadastur) of the Ministry of Tourism (MTur). Every tour guide, accommodation provider, travel agency, tourist transport company, event organizer and theme park must have this registration. All registered and regular companies have the Cadastur seal.

Hello Tourist

In Amazonas, establishments and tourist service providers also join the “Hello, Tourist” campaign. Coordinated by Amazonastur, the initiative warns visitors about the risks of hiring irregular services.

“Our technical team works daily to guide and raise awareness about the importance of safe and responsible tourism. In addition to contracting regular services and guaranteeing your own physical safety and that of your assets, it also ensures that the experience is conscious, respecting our Amazon forest”,

explains the president of Amazonastur, Ian Ribeiro.

With the Cadastur number in hand, the tourist can check the registration status of the desired enterprise, through the official website of the Ministry of Tourism: The procedure is simple. Just click on the “I’m a Tourist” option and fill in the requested data.

Travel packages

Travel packages with tourist tours are also targets of scams. Therefore, before hiring these services, it is recommended to research the tours and the company that offers the service, searching comments and reviews on targeted websites. Always be skeptical of “too good to be true” promotions, check other companies with similar products and evaluate. When viewing photos on social media, read comments and reviews, posts, and do not click on links sent, as there are many fake profiles.

Attention is essential when making payment. The tourist is a consumer, and his rights are preserved. It is recommended that before purchasing, all payment fees are checked. Confirm the details of the bank slip, details of the contracted service such as the National Register of Legal Entities (CNPJ), details of the bank slip, name and date of payment. And when hiring the service, demand proof of payment.

To get to know the Amazon

Amazonastur has the “Amazonas To Go” technological tool available to assist tourists who wish to visit Amazonas. Available 24/7, through a chatbot and with the help of the mascot Natu, the tool gives tips on things to do, places to visit, accommodation options, travel agencies, among others. All businesses present are registered and carry out tourist activities in a regular and safe manner.

Currently, Amazonas To Go is present in 12 municipalities in Amazonas. It is possible to access via the QR Code, telephone (92) 99356-8775, or on posters spread across the main tourist attractions in Amazonas.

Tourist service providers

To prevent tourism service providers from falling prey to scams and fraud, Amazonastur reinforces that Cadastur is free, and that any payment to register as a provider is not genuine. To register as a service provider, you must contact Amazonastur, the body linked to the Ministry of Tourism, responsible for registering.

Did you fall for a scam?

If you have fallen for a scam, report it quickly. In addition to notifying the banking institution, register a Police Report as soon as possible, using the link:

The Amazonas Civil Police, through the Police Station Specialized in Crimes against Tourists, operates 24 hours a day and contact can be made via telephone: (92) 3652-1656; email: [email protected]; or in person, at the tourist service station, located at Eduardo Gomes Airport, in Manaus.

*With information from consultancy

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