In network outbreak, CEO of Hurb curses customer and threatens – 04/23/2023 – Market

In yet another episode of package cancellations and defaults on hotels, the CEO of Hurb (Hotel Urbano) leaked data from a customer who had not been issued airline tickets and complained on the internet.

The company Hurb (Hotel Urbano) finds itself in an unprecedented image crisis that began in April, generated after a sequence of reports of defaults in hotels, which have canceled client reservations, leaving many people in the lurch —including a member of the Aeroin team experienced the same problem. On the other side of the table, the online agency has not dealt with accommodations, causing losses to many. In this context, Hurb’s CEO raised the tone with customers.

“You don’t have money to travel anywhere, I pulled your capybara”, says João Ricardo Mendes, CEO of Hurb, who had already previously offended competitors and literally “stepped” on customer complaints in a video posted on Instagram.

After the speech quoted above, João Ricardo continued to threaten the customer identified as Miguel, who reported that he had already filed an Occurrence Bulletin for Threat and Data Disclosure, in disagreement with the LGPD – General Data Protection Law.

“It’s risky for someone to knock on your fucking house”, said the CEO, threatening the client who was in a group of more than 1,000 people who did not have their airline tickets issued by Hurb.

The situation only gets worse after João Ricardo Mendes recorded the conversation with Miguel and posted it on his own Instagram, which was saved by several people before he deleted it. Still in the Whatsapp group, the CEO disclosed Miguel’s data without his authorization.

Hurb, in a note sent to the newspaper O Globo, avoided the CEO’s attitude and limited itself to saying that “it regrets what happened last Friday, 04/21. The company has always valued transparency and the relationship of trust it has with its travelers. Guided by the primordial value of being a company made of people for people and by the mission to democratize travel through technology, it reinforces that it will continue to always put its customers and stakeholders in the first place.”