Consumers spent an average of 10.4 hours without power in 2023; see ranking of distributors with best and worst performances

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CPFL Santa Cruz, which operates in the state of São Paulo, achieved the best result among large distributors. The worst was Equatorial Goiás. Congonhas Airport has a power outage and operations are suspended for more than 1 hour. The Brazilian consumer spent an average of 10.4 hours without power in 2023, with five supply interruptions in the year. The data are from the National Electric Energy Agency (Aneel) and were released this Friday (15). According to the agency, there was an improvement in the quality of service provision between 2022 and 2023, with a reduction in the average time and frequency of power outages. In 2022, the average duration of outages was 11.2 hours, while the average frequency was 5.47 times. However, compensation values ​​rose from R$765 million in 2022 to R$1.08 billion last year. These amounts are paid by distributors to consumers who have suffered high levels of interruption in energy supply. Compensation is made through discounts on the electricity bill. According to Aneel, the increase is “the result of the Agency’s regulatory work that improved the compensation rules to direct higher values ​​to consumers with worse levels of continuity”. Among large distributors, the one with the best evaluation in 2023 was CPFL Santa Cruz, which operates in the state of São Paulo. The worst is Equatorial Goiás. (see the complete ranking here) Aneel evaluates the performance of energy distributors according to two criteria: Average time that each consumer unit, such as homes and businesses, was without electricity. This indicator is known as Equivalent Interruption Duration per Consumer Unit (DEC); Average number of interruptions occurred, called by Aneel the Equivalent Interruption Frequency per Consumer Unit (FEC). Each distributor has an individual DEC and FEC target. The agency, in turn, assesses whether these goals were met and makes the classification using the global continuity performance, which is formed from the two indicators. Governor of SP criticizes Enel’s services Ranking of distributors See the ranking of large distributors (more than 400 thousand consumers), according to their performance in energy supply (there are cases of ties): 1st CPFL Santa Cruz 2nd Equatorial Pará 3rd Cosern 3rd Energisa Sul-Southeast 5th Energisa Tocantins 5th EDP Espírito Santo 5th Energisa Paraíba 8th Energisa Minas Rio 9th CPFL Piratininga 9th RGE 11th Energisa Mato Grosso 12th EDP SP 13th CPFL Paulista 13th Energisa Mato Grosso do Sul 15th Energisa Sergipe 15th Coelba 17th Light 18th Celpe 18th Elektro 18th Enel CE 21st Enel SP 21st Enel RJ 21st Equatorial MA 24th Celesc 25th Copel 27th Neoenergia Brasília 28th CEEE Equatorial 29th Equatorial Goiás

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