Consumers can make complaints to Procon via WhatsApp or online; know how

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In celebration of World Consumer Day, this Friday (15), the organization launches tools to facilitate the registration of complaints. Previously, records were only made in person. File image shows person using cell phone Tânia Rêgo/Agência Brasil In celebration of World Consumer Day, Procon launched, this Friday (15), electronic channels to facilitate the registration of consumer complaints. Now, complaints can be made via Procon’s Whatsapp or via the website (see step by step below). ✅ Click here to follow the g1 DF channel on WhatsApp. Until then, registrations could only be made in person. Now, consumers will have access to a form, where they can open a complaint immediately. Furthermore, with the new tools, the user can also: Ask questions 🙋‍♀️; Locate the agency’s service stations 📍; Monitor the progress of the complaint 👀. According to Procon, around 23 thousand complaints of violations of consumer rights were registered by the agency throughout 2023. Step by step To make a complaint online, the consumer must access the electronic petition and present the following information: Names of people and companies involved; Date of fact; Where the event occurred; Who can testify; Presentation of evidence; Presentation of a valid identification document (IC, Register of Individuals – CPF, National Register of Legal Entities – CNPJ, Voter ID, Passport, Work Card, Functional Card, Driving License (new model) and Reservist Certificate; After Once the complaint is confirmed by Procon, the company complained about has 20 days to comment on the facts presented by the consumer. To make a complaint via WhatsApp, simply send a message to the Procon number: +55 61 3218-772 📲. 📌See here are the addresses at Procon in the Federal District, if you prefer to report in person Consumer Day: tips to avoid falling for scams Internet purchases increase Photo: Serginho Oliveira On Consumer Day, it is common for businesses to prepare exclusive offers, but it is important remember that not all promotions are beneficial. g1 has put together some tips from Procon-DF so you don’t end up at a loss: False promotions: Companies frequently increase the value of products on the eve of the commemorative date and then lower them to simulate a discount. Therefore, it is always important to research the product before making a purchase. Remembering that this is misleading advertising, which is prohibited by law and the store may be penalized for this type of attitude. Defective products: Some retailers end up offering products for sale precisely because they have some type of defect. These damaged items need to be justified and clarified to customers before making payment. If the consumer is not aware of the condition of the product, the company may suffer a penalty. Confirmation and delivery: Another problem that frequently happens is online stores that, when you complete an order online, then the order is cancelled. It is also important to realize that the price of the product does not increase after you add it to the cart. Always keep advertisements, emails and proof of purchase to be able to appeal if your product does not arrive at home or there is a last-minute change in value. Social networks: Pay attention to the veracity of the page before making a purchase via social networks. Check the reviews it has and always try to buy online from stores recommended by people you know or that are already relevant. Never provide personal or credit card information on social media. Be wary of anyone asking for this information. Unique Opportunity: Beware of “unique opportunity” ads. Even though there is Consumer Day, companies will still run promotions during other periods of the year. Then. Be careful before spending money thinking this is the last time you will find the product at that price. READ ALSO: Can makeup artists charge brides more? Find out what Procon says Read more news from the region on g1 DF.

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