Can customers cancel trips to places experiencing armed conflict? Ask questions

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According to experts interviewed by g1, in cases of social emergency, passengers can change the date and request a refund if they prefer to cancel Movement at Congonhas Airport, in the south of São Paulo, on the morning of this Saturday, August 26, 2023. MARCO AMBROSIO/ ATO PRESS/ESTADÃO CONTENT Customers with air tickets to places that are at war, as is currently the case between Israel and the Hamas group, have the right to cancel a trip scheduled for the same period in which the conflict occurs. To find out how to proceed and also what to do when the flight is canceled by the airline itself, g1 spoke to three lawyers specializing in consumer law: Juliana Pereira Cortes, specialist lawyer in consumer law, former director of the Associação dos Procons Paulistas , which represents more than 400 Procons in the state of SP; Fernando Eberlin, law professor at Faculdade Getúlio Vargas; Gustavo Angelelli, professor of Law at Mackenzie University. See questions and answers below. Can customers cancel the trip? Yes, passengers traveling to regions with armed conflict can cancel or reschedule if they feel unsafe traveling at the scheduled time. According to experts, safety is a basic principle of the National Civil Aviation Agency (Anac) and the consumer protection code. Airlines and travel agencies must provide clear information and must offer alternatives to passengers, such as changing dates, for example. Customers can request a refund and should not be charged any fines. Experts reiterate that each company has its own refund policy, so it is necessary to consult the rules of the company where the purchase was made. Can airlines cancel travel? Yes, they may cancel trips due to emergency conditions to ensure consumer health and safety. It is a measure that also preserves employees who work on trips, such as pilots and flight attendants. Brazilian legislation provides for immediate rescheduling or changing to another travel date. According to experts, airlines and travel agencies must have communication channels to guide customers in these cases as well. See video of the largest ship in the world Discover the largest cruise ship in the world, which weighs 5 times more than the Titanic How to get a visa for the United States Visa for the USA will become more expensive; see how long it can take to obtain a document

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