Average waiting time in the INSS queue can exceed 5 months in Brazil

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The Ministry of Social Security created a voluntary program to reduce the waiting time to up to 45 days, but adherence by civil servants and medical experts must be low, according to the categories. INSS queue: Queue can exceed 5 months The average waiting time for the administrative analysis of INSS benefits such as retirement, pensions and aid can exceed five months in Brazil. This is what data from the National Institute of Social Security obtained exclusively by GloboNews through the Access to Information Law show. The benefits with the longest waiting time are the accident aid, with 171 days, the pension for death in an accident at work, with 169 days, and the prison aid, with 166 days. See the average time for granting benefits: Accident allowance: 171 days; Pension for death in an accident at work: 169 days; Seclusion allowance: 166 days; Inclusion aid for people with disabilities: 102 days; Retirement by age: 63 days. In order to reduce the waiting time to up to 45 days, as established by the decision of the Federal Supreme Court, the Ministry of Social Security created the Program to Combat the Social Security Queue, which provides for the payment of bonuses to civil servants and experts who perform analysis and extra assistance . Previously, payment for overtime work was not allowed for these categories. However, joining the program is voluntary and, according to INSS employees, it should be low. Medical experts and civil servants who analyze documentation do not agree with the criteria established by the ordinance that regulates the conditions for receiving this bonus. The ordinance establishes, for example, that public servants who work 100% from home who want to join the program must first meet a target 30% higher than the current one. From that alone, they start to receive BRL 68 for extra analyses. If a server performs around 90 documentation analyzes per month, now it has to carry out 117 analyzes per month in order to receive the bonus only after the 118th one, for example. A server who declined to be identified says she will join the program, but believes it will be difficult for her to reach the new goal. “The type of task I do, of resources, the task is already more complex. I run the risk of trying to reach the new goal and, suddenly, something happens, there is a lot of instability in the system, and I can’t even do it. I working beyond my hours to make that 30% and not being able to do the extra that would be paid”, he says. If the server reaches the new goal, the BRL 68 bonus will be paid for extra points. An analysis is often not worth 1 point. The analysis of an accident allowance, for example, is worth 0.33 points for the civil servant. In this case, it would be necessary to carry out three accident assistance analyzes to reach that 1 point and earn the BRL 68 bonus. The GloboNews report spoke with civil servants from states in three regions of Brazil who said they would not join the new program. “An additional 30% as a condition for servers to have access to receive the bonus is unpaid work”, says one of the servers. Another server claims that the real problem is the lack of servers — there are less than 20,000 currently performing administrative reviews. “There were 39,000 in 2015, no program is going to solve the situation”, he says. The Provisional Measure that establishes this new program was created to try to mitigate the effects of the lack of servers in the INSS. Currently, there are 2,900 experts working in Brazil, an insufficient number — according to the Ministry of Social Security itself — to handle the country’s demand. The National Association of Medical Experts (ANMP) is also unhappy with the ordinance, which provides for payment of R$ 75 for extra expertise. Currently, the experts’ goal is 12 consultations per day. According to ANMP, this number was the achievement of years of struggle to be able to serve the population with quality. The ordinance establishes, for medical experts, a “toll” of two points above the current target, only after that, they will receive the bonus for extra expertise. “In fact, it will be extremely difficult for the Federal Medical Expert to receive any bonuses, due to the numerous barriers that the Government has included in the program”, says the ANMP note. Still according to the note sent by the association, “the overwhelming majority of Federal Medical Experts will not adhere to the new bonus program because it represents the violation of all strike agreements signed with the category throughout its history”. In a note, the Ministry states that it does not have a balance of the adhesion of servers to the program so far and reinforces that participation is optional. According to data from the Transparency Portal of the Ministry of Social Security, in June, around 600,000 Brazilians were awaiting medical expertise and almost 1.2 million are awaiting administrative analysis.

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