Travel agency 123 Milhas suspends packages and issuance of promotional tickets

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The company informed that it will not issue tickets already contracted for the ‘PROMO’ line with shipment expected from September to December 2023. Travel agency 123 Milhas suspends packages and issuance of promotional tickets. Reproduction The travel agency 123 Milhas announced this Friday (18) that it will suspend packages and the issuance of tickets from its promotional line. The measure will affect trips already contracted for the ‘PROMO’ line, with flexible dates, with departures expected from September to December 2023. “Due to the persistence of adverse market circumstances, beyond our control, the PROMO line was temporarily suspended and we will not issue tickets scheduled for departure from September to December 2023”, says a statement published on the company’s website. The company reported that it is fully refunding the amounts paid by customers. The return will be made in “vouchers plus monetary correction of 150% of the CDI, above inflation and market interest, for the purchase of any tickets, hotels and packages”. According to the agency, customers will be able to use these vouchers in other 123 Milhas products. In the statement, however, the company did not make it clear whether there will be a cash refund for use beyond its products. “We understand that this change is unexpected and we regret the inconvenience it may cause. For us, maintaining your trust is the most important thing. Therefore, we are doing our best to minimize the consequences of this unforeseen event”, says the company’s note. See, below, questions and answers about the suspension of the PROMO line: Will tickets already issued be kept? Yes. For those who have already received the ticket, locator or e-ticket, the trip is confirmed. How are orders not yet issued? PROMO line orders with shipments scheduled for the months of September, October, November and December 2023 will not be issued. In this case, the company reported that it will fully refund the amounts already paid by customers. The return will be through vouchers plus monetary restatement of 150% of the CDI, above inflation and market interest rates. What about shipments from January 2024 on the PROMO line? In this case, the company recommends that buyers already request their vouchers. The return, according to 123 Milhas, will be made under the same conditions as customers who would board until December 2023. Until when will the voucher be available? Vouchers received by PROMO line customers can be used within 36 months from the request date.

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