National Consumer Secretariat notifies 123 miles to explain suspended packages

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Company reported on Friday that it was suspending packages from its promotional line, with flexible shipments. Senacon also determined that 123 Milhas release a direct channel to serve affected consumers. The National Consumer Secretariat (Senacon), linked to the Ministry of Justice, notified 123 Miles this Monday (21) to give explanations about suspended packages. The company will have two days to provide clarification. 123 Milhas announced on Friday (18) the suspension of packages and the issuance of tickets for its promotional line. The measure will affect trips already contracted for the “Promo” line, with flexible dates, with shipments expected from September to December 2023. In addition, consumers have reported that the company is not paying what it owes them. Senacon wants to know from 123 Milhas, for example: How are consumers affected by the suspension of packages being compensated? How the procedures used in the company for postponing or canceling services and refunding/reversal of amounts to consumers work Whether the company has economic and financial conditions to fulfill the obligations assumed with consumers in packages with flexible dates Senacon also determined that the company indicate a channel of communication through which consumers affected by the suspension of the package can be heard. Preferably, this channel should be by telephone, as determined. Read also: Why 123 Miles and Hurb are no longer able to offer super-cheap packages 123 miles: consumer is entitled to have their money back from tickets and suspended packages, say lawyers Procon-SP gives deadline for 123 miles to explain cancellation of packages and tickets

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