123 Miles: refund voucher does not cover canceled ticket, says customer

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Agency suspended packages and the issuance of tickets from its promotional line. Measure affects customers with scheduled departures from September to December 2023. Travel agency 123 Milhas suspends packages and issuance of promotional tickets. Reproduction A 123 Milhas customer, commercial manager Lívia Kessedjian had a ticket to Lisbon canceled by the company, which, on Friday (18), suspended travel packages from the promotional line. She says that the voucher that 123 Miles promised to return does not cover what she has already spent on the ticket. “I received an official email informing the cancellation. They also informed about the refund voucher with corrected ticket value [monetária]. I made a calculation and the amount does not cover it”, said Lívia this Saturday (19). 123 Milhas announced on Friday (18) the suspension of travel on the “promo” line. Lívia Kessedjian and a friend bought tickets for this promotion. The cancellation affects packages and ticketing with departures scheduled from September to December 2023. “We planned everything well in advance. We had a reservation at a hotel that we are in contact with and we will not be able to refund that other amount. Another inconvenience”, says the client. The company, however, claims that it is fully refunding the amounts paid by customers. The return will be made in “vouchers plus monetary correction of 150% of the CDI, above inflation and market interest, for the purchase of any tickets, hotels and packages”, says the travel agency. According to the agency, these vouchers can be used in 123 Milhas products. In the statement, however, the company did not make it clear whether there will be a cash refund for use beyond its services. g1 questioned 123 Milhas about Lívia’s claim that the voucher does not cover the ticket price. In a note, the company reaffirmed that the amounts spent by customers “will be fully returned” in vouchers, but did not comment on the customer’s case. Questions and answers about the suspension of the ‘Promo’ line Will tickets already issued be maintained? Yes. For those who have already received the ticket, locator or e-ticket, the trip is confirmed. How are orders not yet issued? Orders for the “Promo” line with shipments scheduled for the months of September, October, November and December 2023 will not be issued. In this case, the company reported that it will fully refund the amounts already paid by customers. The return will be through vouchers plus monetary restatement of 150% of the CDI, above inflation and market interest rates. What about shipments from January 2024 on the “Promo” line? In this case, the company recommends that buyers already request their vouchers. The return, according to 123 Milhas, will be made under the same conditions as customers who would board until December 2023. Until when will the voucher be available? Vouchers received by customers of the “Promo” line can be used within 36 months from the request date. Where to order vouchers? The request can be made through the agency’s official channels: www.123milhas.com or www.123milhas.com.br, in the “Promo 123” tab; or via WhatsApp (31) 99397-0210. How to get a passport? See how to get your passport

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