Lawyer who won a trip to Paris as a gift from her boyfriend has a package suspended by 123 Milhas: ‘Extremely frustrating’

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Couple lives in Itajaí and would travel to the French capital. A photographer who lives in Brasília and would visit a childhood friend in Florianópolis also complains about the cancellation of his trip. Bruna Tomazelli Silva with her boyfriend Reproduction/Social networks The lawyer Bruna Tomazelli Silva, 24 years old, and her boyfriend were some of the consumers affected after the suspension of packages made by 123 Milhas. She won a trip to Paris, paid for by him, and the couple now plans to take legal action. Share on Whatsapp Share on Telegram The two live in Itajaí, on the North Coast of Santa Catarina, and planned the trip about a year ago. On Saturday (19), they were surprised by the information about the suspension. “We had already booked a hotel, seen tour itineraries and bought return tickets. This Saturday, we were surprised by messages from friends informing that they had seen the 123 Milhas report, saying that they would not issue tickets for this year. I went to the email to see if they had sent something, which did not happen, and I only confirmed the information after searching the statement on the website”, he reported. See questions and answers about suspension of packages by 123 Milhas Why 123 Milhas and Hurb are no longer able to offer super-cheap packages On Friday (18), the travel agency suspended packages and the issuance of promotional tickets. The measure affects trips already booked for the “Promo” line, with flexible dates, between September and December 2023. The company is reimbursing customers with vouchers in installments. Bruna also said that she did not receive a statement from the agency and learned about the case only through friends. She calculates a loss of R$ 10,000 with the cancellation of the trip. “It was a dream, even more so that it was a gift from him precisely to make this dream come true. The situation was extremely frustrating. We are feeling disappointed and upset with the whole situation”, she lamented. The lawyer said that she had already used the travel agency other times and, for that reason, believed that everything would work out. Vacations to see a childhood friend canceled Another consumer affected was photographer Filipe Vaz de Menezes, 21 years old. For three years, he has been planning to go to Florianópolis to visit a childhood friend. Filipe lives in Brasilia. The trip was scheduled for October. “I was very excited about going to visit my childhood friend. I bought the ticket through the 123 Milhas promotion in April of this year. I started working more than I could, almost to be able to enjoy a vacation that I hadn’t taken for over three years”, he reported. . 123 Miles: See consumer rights Like the lawyer, Filipe found out about the suspension on social media. He paid R$350 for the plane ticket. Now, the cost is around R$ 2 thousand. “Sadness and impotence. I can’t even pay for a substitute trip because it’s stupidly expensive. It’s an outrage for trusting a company that claims to be reliable and having bought it believing it to be a good deal”, he vented. Vouchers The company reported that it is fully refunding the amounts paid by customers. The return will be made in “vouchers plus monetary correction of 150% of the CDI, above inflation and market interest, for the purchase of any tickets, hotels and packages”. CNJ removes federal judge from Santa Catarina 9-year-old child is caught driving a car ‘with her neck stretched out to see the road’ Stepdaughter who killed stepfather in SC tells police she was assaulted by the man According to the agency, these vouchers can be used in products from the 123 Miles. In the statement, however, the company did not make it clear whether there will be a cash refund for use beyond its services. The Ministry of Tourism informed this Sunday (20) that it will evaluate the establishment of an investigative procedure to identify the customers affected and promote adequate damage repair. What does 123 Miles say? See below what the note released by 123 Milhas says about the cancellation of reservations announced on Friday. “123milhas informs that it decided to suspend today [sexta-feira], at 18:00, the issuance of tickets and packages of the PROMO line (with flexible dates) with departure forecast from September to December. Sales of the product had already been interrupted last Wednesday (16/08). All other 123milhas products remain unchanged. The decision is due to the persistence of adverse economic and market factors, mainly related to demand pressure and the price of air fares. The PROMO line represents 7% of the company’s 2023 shipments. The amounts paid by customers who purchased products from the PROMO line with shipment scheduled for September, October, November and December 2023 will be fully returned in vouchers, with monetary correction of 150% of the CDI – above inflation and market interest rates. Vouchers can be used to purchase other 123miles products. The measures referring to the PROMO line are a responsible decision by 123milhas, in the sense of preserving the amounts paid by customers. The company remains committed to the purpose of providing more people with the best and most accessible experiences in travel and tourism.” VIDEOS: most watched g1 SC in the last 7 days See more state news on g1 SC

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