Housekeeper, bride and groom… see stories of those whose packages were canceled

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Travel agency 123 Milhas suspended packages and issuing of promotional tickets by the agency between September and December 2023. Travel agency 123 Milhas suspends packages and issuing of promotional tickets. Reproduction Honeymoon in Gramado (RS), the first international trip of a day laborer and the dream of attending a show by The Weekend. These are some stories of customers who had trips canceled by 123 Milhas. On Friday (18), the travel agency suspended packages and the issuance of promotional tickets. The measure affects trips already contracted for the “Promo” line, with flexible dates, between September and December 2023. The travel agency is reimbursing customers with installment vouchers that do not cover the amounts that have already been spent, according to customers. Read more: 123 Miles: see questions and answers about suspension Consumer law: customer is entitled to refund money Procon-SP notified 123 Miles See below some cases: ‘It was our honeymoon’ Journalist Polyana Lima and publicist Carlinhos Pimentel they planned the wedding of their dreams down to the last detail, but were surprised by the cancellation of tickets by 123 Milhas. “It was our honeymoon. We had bought tickets to Gramado (RS), with accommodation, since the end of last year. This week I went to check on the website if they had already made the flight ticket and location available and I came across a surprise”, Polyana said. Couple from Maceió affected by 123 Miles Personal archive They were notified that the reimbursement would be made by voucher. “When I went to look at the possible refund as I had been informed, that it would be through a voucher, I even thought it was a good idea. When I went to put it on the acceptance page, I saw that this voucher would be divided into five parts, so I could not use it the total amount for the purchase of a new ticket and accommodation”, explained Polyana. The journalist and the publicist will file a lawsuit for financial and moral damages caused by the cancellation. ‘Sweaty money’ ‘My mother is a day laborer and paid for the ticket with her hard-earned money’, says psychotherapist harmed by 123 miles Personal Archive/Thiago Guimarães “My mother is a day laborer. She paid for the ticket with her hard-earned money. to travel. She is 73 years old and her dream was to visit Portugal. None of that will happen.” This is the story of Thiago Guimarães, a psychotherapist from São José dos Campos (SP), who would travel with his mother, in October, to Europe. She shared the travel expenses with him and it would have been the maid’s first trip abroad if 123 Miles hadn’t suspended her tickets. “They are giving me back what I paid, in the amount of BRL 5,990, with an addition of BRL 700. But I spent much more. I have a loss of more than BRL 10,000 because I had a hotel booked and paid for, ticket to attractions, internal flights”. ‘They ruined our vacation’ Couple from Minas Gerais has trip canceled by agency 123 miles: ‘They ruined our vacation’ Personal archive A couple from Belo Horizonte bought tickets from 123 Milhas to go to France. However, ten days before boarding at Confins International Airport, tickets have not yet been issued. It is already the second time that Wladimir Cardoso and Juliane Cardoso, both 33 years old, go to the French capital. In the first one, in 2018, they bought the tickets with another company and everything went well. Now, however, what remains is the insecurity of not being able to fly. “We’ve been planning this trip since October last year. I can’t believe we’re living in this kind of situation”, said Wladimir and Juliane. The couple paid more than R$ 3,000 for the round-trip ticket, precisely in the category that was suspended. Wladimir and Juliane complain that, so far, the company has not offered any type of assistance. “We are frustrated and distressed. So far the agency has not sent us an email informing us of our situation. Besides, it does not inform anything on the website”, they said. ‘That dream was taken away from me’ “I rented Airbnb, I bought a ticket, I asked for a vacation during the internship. And, out of nowhere, that dream was taken away from me. With the value of the voucher, I can’t buy tickets”, laments university student Nicole Andrin, from Manaus (AM). She and her boyfriend would travel to São Paulo on October 8th to see The Weekend show. “I’m a big fan,” she says. Print of the WhatsApp conversation between Nicole Andrin and 123 Milhas Reproduction To buy tickets, she could use a voucher worth BRL 1,644.63. “[Mas,] the ticket is currently costing R$ 1,800 per adult”, she says. ‘We planned everything in advance’ Commercial manager Lívia Kessedjian is one of the people who had her ticket to Lisbon cancelled. She would travel with her friend Winnie to Lisbon. Lívia says that the voucher that 123 Milhas promised to return does not cover the current value of the tickets that it could buy so as not to miss the trip to Portugal. this other value. One more inconvenience”, says the client. Lívia Kessedjian and her friend Winnie. Personal archive In addition, Lívia says that she faces problems regarding the reimbursement. “I received an official email informing the cancellation. They also informed about the refund voucher with corrected ticket value [monetária]. I made a calculation and the amount does not cover it, ”he said. See how to obtain a passport See how to obtain a passport See how to obtain a visa for the United States How to obtain a tourist visa for the USA

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