Unroll Brazil: scams use chatbot and fake personalized service on WhatsApp

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Criminals take advantage of YouTube and WhatsApp to pretend to intermediate debt renegotiation in a new federal program. Chatbot on a fake website that promises a discount of up to 99% on debt renegotiation — Photo: Reproduction Reproduction Those who search for “Desenrola” on YouTube can find a sponsored link at the top of the search result that directs them to a chatbot designed to scam people interested in “Desenrola Brasil”, a government program to renegotiate debts. The chatbot even promises 99% discounts on debt renegotiation and even pretends to consult personal data to check if the person can enter the program. However, the federal government advises that the public currently served by Desenrola (with income of up to R$ 20,000) do not accept intermediaries and seek information with the bank where they are customers to participate in the program. Scammers pay YouTube ads to appear at the top of search results Reproduction / YouTube WhatsApp coup Other coup link was identified by the report on Facebook. The post takes the interested person to a personalized service on WhatsApp. The report got in touch with the number, passed on the CPF and received false information from the attendant that he had a debt of R$ 6,800. In addition, the alleged attendant stated that the renegotiation could be done within WhatsApp, which is also not true. ALSO READ: Desenrola: see questions and answers about the debt renegotiation program Desenrola: see banks that are participating in the program and learn how to renegotiate their debts What the government says for the negative public with income of up to R$ 20 thousand. To renegotiate their debts, these people must seek the bank that serves them, without the need for intermediaries. Track 1 of the program is for people with an income of up to 2 minimum wages and who are enrolled in CadÚnico. These people will be contemplated from September, exclusively through the website “gov.br”.

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