Taylor Swift: Procon-RJ advises fans on rights after show cancellation; understand

Saturday’s presentation was transferred to Monday (20); Anyone who doesn’t want to or can’t go will have a full refund. Airlines promise flexibility in changing tickets. Singer Taylor Swift postpones second show of tour in Brazil Procon-RJ informed this Sunday (19) guidelines for fans who had tickets to attend singer Taylor Swift’s show, postponed from Saturday (18) to Monday (20) due to the “extreme temperature”. According to the agency, consumers who incurred expenses for accommodation, transportation or travel packages related to the show and join Procon-RJ will have their cases analyzed individually. If the consumer encounters any difficulty in resolving directly with the suppliers, they can contact Procon-RJ on any of the service channels, which can be consulted at www.procon.rj.gov.br. Saturday tickets are valid for Monday’s performance. No extra action is required. Consumers who do not want or cannot see the show on Monday have the right to receive the full amount paid for the ticket. Time for Fun has posted its ticket refund policy on the company’s website. For customers who wish to request a ticket refund, they must fill out a form available on the event website requesting a refund from 11:59 pm on Saturday until 6 am on Monday. The company states that the refund request is irreversible and the form can only be filled out once by the purchase holder and by order number. The refund will be made according to the payment channel and method used for the purchase. Airlines announce free rebooking The airlines Azul, Gol and Latam announced the exemption from charging fees for rebooking tickets for customers who were impacted by the postponement. See below for information on refunding ticket prices. For Azul customers: the company informs that it will waive the ticket cancellation fee, leaving the amount in credits for purchasing tickets or waiving the rebooking fee for an Azul flight. The passenger must contact customer service and, after canceling, they must make the purchase again for a new date, according to availability. For Gol Linhas Aéreas customers: the company informs that the customer can cancel the ticket and leave it as a credit with the company, without the need to pay the cancellation fee, and exemption from the rebooking fee for rebooking flights in the next 12 months. For Latam customers: those who had flights scheduled to leave Rio de Janeiro between November 19th and 20th will be able to reschedule them free of charge between November 21st and 26th, depending on availability. Ticket changes can be made through the company’s Contact Center on 4002-5700 (for capital cities) and 0300-570-5700 (other regions), or through the travel agency through which the passenger purchased the ticket.



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