SP MP opens inquiry to investigate travel agency 123 Milhas

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The measure comes after the company announced that it will not issue tickets already contracted for the ‘Promo’ line with shipments expected from September to December 2023. Congonhas Airport Reproduction/TV Globo 123 Miles. The procedure was initiated after the company announced that it will not issue tickets already contracted for the ‘Promo’ line with shipment scheduled from September to December 2023. 123 Milhas has five days to appeal and 15 days to present a defense on the narrated facts. The MP asks the company to clarify the following points: how many refund requests were made by consumers? how many complaints were registered with PROCON, Consumidor.Gov and Reclame Aqui and what measures were taken? how many lawsuits were brought by consumers? how many agreements were made? Was there a cancellation of flights and accommodation due to the investigation for lack of transfer of values ​​to airlines and hotel chains? The MPSP summoned Procon and Reclame Aqui to inquire whether complaints about these cases reached these bodies. An online hearing was scheduled for next Monday (28). Notification of Procon On Monday (21), the Procon of SP also notified the agency due to the cancellation. The consumer protection agency registered a thousand complaints related to 123 Miles last weekend. In the entire month of July, the number of registrations was 247. 123 miles: consumer has the right to have his money back; see what to allege Questions and answers: suspension of the ‘Promo’ line Damage: ‘My mother is a day laborer and paid for the ticket with her hard-earned money’, psychotherapist account harmed by 123 miles The Procon still claims that the notification is an initial procedure for technicians from the consumer protection agency analyze the situation and offer the best possible guidance to consumers. ‘123 Milhas will have to create a prompt response channel’, emphasizes the National Consumer Secretary According to the statement published on the 123 Milhas website, the measure was taken “due to the persistence of adverse market circumstances”. The company reported that it is fully returning the amounts paid by customers through “vouchers plus monetary correction of 150% of the CDI, above inflation and market interest rates”. According to the travel agency, such vouchers can be used in 123 Milhas products. However, it did not make it clear whether there will be a cash refund for use beyond its services. Guidelines The body recommends that affected consumers contact 123 Milhas directly and ask for clarification on their case. It is important that all communication with the company is recorded. If this is not enough, the customer can register their complaints with the Procon of their city or state. It is also recommended that financial operations, such as credit card installments, not be interrupted in this situation. Since, if there was a need for judicialization of the case, the consumer will be able to demonstrate his good faith, since he continued to fulfill his part of the contract.

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