Project uses virtual reality to maintain ATMs

technology

“Vulcan” application allows technicians to be trained in an immersive way, without the need to be physically present in front of the ATM

Researchers from Fundação Desembargador Paulo Feitoza, known as FPFtech, developed an application called “Vulcan” that uses virtual reality (VR) technology with 3D glasses to train and qualify professionals in ATM maintenance.

Vulcan allows ATM (Automatic Teller Machine) technicians to be trained in an immersive way, without the need to be physically present in front of the ATM. This enables them to resolve potential problems that could affect the correct functioning of these devices. Geyder Ribeiro, Product Owner and Computer Engineer involved in the development of the application, emphasizes that the project was a significant challenge, due to the complexity and high level of detail involved, such as modeling 3D objects, working on sound effects and creating different scenarios with camera positioning.

This approach allowed for an extremely accurate reproduction of the real environment in the virtual environment. The application is designed for smartphones and is compatible with Android and iOS operating systems. It can be integrated with virtual reality glasses, providing an immersive and safe experience in which technicians can be trained in ATM maintenance and repair tasks.

Diebold Nixdorf, a global leader in powering and connecting commerce for the banking and retail industries, will adopt the technology in training its technicians. With virtual reality glasses, professionals will be able to receive visual guidance with step-by-step instructions for each type of maintenance required. It will be possible to simulate the use of tools for each situation, in highly realistic scenarios. This immersive and interactive approach facilitates the identification and resolution of incidents, increasing the level of efficiency in ATM maintenance.

“Diebold Nixdorf’s biggest difference is being an innovative company with a highly collaborative work environment. Thinking about new technologies and new ways of resolving incidents is part of our DNA”,

says Marcelo Pagnam, Director of Diebold Nixdorf.

According to the executive, the company saw an opportunity to combine collaboration, technological innovation and maintenance in this partnership with FPFtech to generate even more efficiency gains in the service area through Virtual Reality.

“In addition, we also see gains in line with our ESG strategies, as remote training reduces the number of trips necessary for this training.”

he said.

The project involved a multidisciplinary team of professionals, including 3D artists, developers, scriptwriters and animators. The success of the project received national recognition when it was presented at the 2023 edition of the Brazilian Federation of Banks (Febraban) fair, one of the largest technology and innovation events in the financial sector in Brazil, held in the city of São Paulo.

Virtual reality technology offers a promising application in terms of safety for industrial employees. It allows the virtual simulation of high-risk environments, such as fire scenarios, without exposing professionals to real dangers, providing safe and effective training.

*With information from consultancy

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