‘Forgotten money’: queue for withdrawals has almost 300 thousand people and exceeds 2 hours; see the step by step to withdraw

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Central Bank service released access for withdrawals this Tuesday (7). There are more than R$ 6 billion to be returned. Real banknotes Marcello Casal Jr/Agência Brasil Even before opening, the queue for withdrawals of forgotten money already exceeds 280 thousand people and estimate two hours of waiting for access to the Central Bank of Brazil’s Values ​​Receivable System (SVR). Looting started this Tuesday (7), at 10 am. In all, 38 million individuals and 2 million companies have around R$6 billion to redeem, according to BC. The page for initial consultation of forgotten values ​​has been active since last Tuesday (28). Queue for withdrawals of money forgotten in the System of Values ​​Receivable (SVR), of the Central Bank Reproduction With the high demand, users went to social networks to complain about the system. See some posts below. Initial plugin text Initial plugin text Initial plugin text Initial plugin text Initial plugin text Check out the step by step to redeem your money: Before the step by step, it is important to point out that, via the Central Bank system, the amounts will only be released to those who provide a PIX key for the return. If you do not have a registered key, you will need to contact the institution to agree on how to receive it. Another option is to create a key and return to the system to make the request. 1 – It doesn’t hurt to reinforce: the first step is to know if you have amounts to receive. This is done through the page www.valoresareceber.bcb.gov.br. The BC points out that this is the only site available for consultation. The BC system is the only one available for consultation. Reproduction/Central Bank 2 – After clicking on the button in the image above, you will be forwarded to public consultation. At this stage, you must fill in the fields with CPF and date of birth. In the case of companies, the search is made by CNPJ and date of opening of the business. First step is to know if you have money to redeem. Reproduction/Central Bank If you have amounts to be received, the screen will indicate the third step. Otherwise, the system will suggest a new query at another time, after possible updates of data forwarded by institutions to the BC. 3 – Confirmed that there is money to redeem, you will be forwarded to a new SVR page. According to BC, this system is similar to buying tickets. That is, if there are simultaneous accesses above capacity, you will be in a virtual waiting room waiting for your turn. BC will have a ‘waiting room’ in case the system is overloaded. Reproduction/Central Bank 4 – Next, you need to login with the gov.br account. It does not have? Know how to create one. Creating a gov.br account is free. Registration can be done through the following ways: Website Access (App gov.br (iOS link or Android link) A gov.br account is required to redeem ‘forgotten money’. Reproduction/Central Bank 5 – At this stage, you will be forwarded to the amount to be received, whether an individual or legal entity. The page also takes you to query deceased persons. The fifth step will lead to the query of amounts to be received. Reproduction/Central Bank 6 – You will need to accept the Term of Acknowledgment to proceed in the system. Yes need to select the box below and click on “confirm” User will have to accept the Term of Acknowledgment Reproduction/Central Bank 7 – The next screen will bring the following information: amount to be received, name and data of the institution that must return the amount; origin (type) of the amount to be received; additional information, when applicable. On this page, it will also be possible to access the data and directly request the return to the financial institution. 8 – The last step is the request for the return of the s values. Click the “request here” button and follow the directions indicated. Then select one of your PIX keys and, if you wish, enter your personal data. In that case, the institution will return the amount via PIX within 12 working days of the request. The “request this way” button will only appear, however, if the institution where you have forgotten money has signed an adhesion term with the Central Bank. Otherwise, the redemption will not be made directly by the BC system. The system will only inform the amount to be received and in which institution that resource is. In this case, a message will appear informing official contacts (email and telephone) so that you can contact the institution directly and arrange the return method. Do you have forgotten money? Learn how to query the Central Bank Check below for answers to the following questions: Is there anything new this year? Is it possible to generate a voucher to take loans? When will the money be paid? How not to fall for scams Is there anything new this year? In addition to values ​​forgotten in checking accounts, savings accounts, credit unions, consortia and tariffs and loans, the Central Bank system now shows values ​​originating from payment accounts, securities brokerages. This year, there is also a virtual waiting room, which remains open indefinitely, to request withdrawals. That is: there will be no need to schedule, as last year. READ ALSO BC reopens queries to BRL 6 billion forgotten in banks Central Bank system has 15 million queries in three days More than half a million people have more than BRL 1,000 to receive What happens if I don’t redeem the ‘forgotten money’? According to the BC, the system also gained more transparency for those who have a joint account. If one of the holders requests the withdrawal of forgotten money, the other, when entering the system, will be able to see the request information: amount, date and CPF of the person who requested it. The consultation of deceased person’s values ​​gained access to heirs, executors, administrators or legal representatives, and will inform the contact details of the institution responsible for the value and the value range. Is it possible to generate a voucher to take loans? Yes. By accessing the Receivable Values ​​System (SVR), starting this Tuesday (10), you will be able to generate a receipt. The document is generated with a protocol number and the corresponding amount that can be withdrawn and can be used as evidence for a creditor. When will the money be paid? According to the Central Bank, the return period is up to 12 business days, if you requested your amount through the SVR, clicking on “Request here”, and indicated a PIX key. In cases directly arranged with the corresponding financial institution, there is no defined deadline. How not to fall for scams According to the BC website, the best way to protect yourself is: Do not make any kind of payment to access values: all the services of Valores Receivable are completely free. Do not click on links that indicate confirmation of personal data: BC does not send links or contact you to deal with receivables or to confirm your personal data. Only the institution that appears in the Receivables System can contact you and it will never ask for your password. Do not click on suspicious links sent via email, SMS, WhatsApp or Telegram. The only site to find information about receivables is valuesareceber.bcb.gov.br

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