Financial Education #243: Hurb – Understand a crisis in the company and how to seek help if you are unable to travel

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Episode tells the stories of Felipe, who was barred from a hotel in Mexico, and Cynthia, whose honeymoon was postponed. Consumer Defense Institute teaches how to protect yourself in these cases. The crisis at travel company Hurb has made headlines and social media in recent weeks. Some hotels and inns suspended accommodation reservations made by the former Hotel Urbano after delays or lack of payments from the platform. Several consumers filed complaints against the company. And, this Friday, the National Consumer Secretariat (Senacon) opened an administrative procedure against Hurb, giving the company 48 hours to prove financial conditions to comply with sales of travel packages to customers. In this week’s episode, we tell the stories of Felipe, who was on his honeymoon with his husband and was turned away from a hotel in Mexico for non-payment on the platform, and Cynthia, who had her honeymoon postponed without date. In addition to the stories, Idec’s director of institutional relations, Igor Britto, gives guidance to people who were affected in reservations, flights and accommodation. LISTEN TO THE PODCAST BELOW: After scolding a customer, Hurb CEO resigns and quotes Eminem Also listen to Spotify Amazon Apple Podcasts Google Podcasts Castbox Deezer Logo podcast Financial Education Comunicação/Globo What are podcasts? Podcasts are episodes of audio programs distributed over the internet that can be enjoyed on several platforms — including g1, ge.com and gshow, free of charge. The contents can be heard on demand, that is, whenever and however you want! Generally, podcasts tend to address a specific and in-depth topic in an attempt to build a loyal audience.

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