Court orders Nissan to reimburse customers for overhauls – 07/14/2023 – Market

After ruling by the Court, Nissan do Brasil must reimburse customers for amounts paid in periodic inspections.

According to the decision, published by the 5th Civil Panel of the Court of Justice of the Federal District and Territories in April, the automaker carried out revisions for cars with up to 60 thousand km for values ​​above those that were practiced in a brand action between November 1, 2012 and September 30, 2013.

Owners who purchased zero-kilometer cars during this period, and who have carried out periodic inspections of up to 60,000 km at an authorized dealership, may be entitled to a refund.

The recommendation is to look for the company’s SAC by calling 0800-0111090, which is open from Monday to Friday, from 8am to 7pm, except on national holidays. Another option is to send an email to [email protected].

It is necessary to provide documents that prove the ownership of the car, the acquisition in the mentioned period and revisions carried out up to 60 thousand km in authorized dealership of the brand.

The company did not detail how many consumers will be able to receive the amounts. Nissan said it “is carrying out a communication campaign to publicize and resolve these possible cases”.

According to a statement on its official website, if the owner has purchased a Nissan between November 2012 and September 2013, but has not yet completed all the periodic inspections up to 60,000 km, “the value of the inspections will be the one in force at the time of acquisition of the vehicle”.

What does Nissan say

Read the full note sent by Nissan:

Customers who purchased Nissan vehicles between November 1st, 2012 and September 30th, 2013 may be entitled to reimbursement of any amounts for periodic inspections of up to 60,000 km carried out at Nissan dealerships, which is why the company is carrying out a communication campaign to make public and solve these possible cases. The measure complies with a judicial decision of the 5th Civil Panel of the Court of Justice of the Federal District and Territories which considered that, in these vehicles, amounts paid for carrying out periodic inspections that have exceeded the values ​​in effect for a brand action at the time must be returned to customers. For this, the person must provide documentation that proves ownership of the vehicle and acquisition in the mentioned period, as well as carrying out the revisions, or part of them, up to 60 thousand km at an authorized dealership of the brand. Customers who fit this condition must access Nissan’s “SAC” by number 0800 011 1090.