Black Friday: What is the return rule? Who pays shipping? – 11/24/2023 – Market

Consumers who purchased products on Black Friday but didn’t like them or regretted them may be entitled to a return. For purchases made online or outside the commercial establishment, the Consumer Protection Code establishes the right to regret within seven days, counting from receipt of the product or service.

The company must accept the order and return the amounts paid, with taxes and shipping included and there is no need to justify the reason why you abandoned the purchase.

In the case of purchases in physical stores, consumers should check the policy of each establishment: there are those that accept exchanges, as they take the opportunity to build customer loyalty, who may end up buying something more when they return to the store. Commercial establishments can offer products for promotion that cannot be exchanged, but this information must be clear to the consumer.

“It is up to the consumer to check the offer and product information in the store, whether the promotion applies until stock is exhausted and whether payment is differentiated in cash or in installments to avoid regret after purchase”, says Rosana Chiavassa, lawyer specializing in law. of the consumer.

According to Procon-SP, before finalizing the purchase it is important to pay attention to the supplier’s exchange policy and delivery time.

Any national or imported product must have clear and explicit information about possible health and safety risks, as well as payment methods in cash, total installments, number of installments and monthly and annual interest rates, informs the defense agency.

DELAYS IN DELIVERY, SHIPPING AND THE LIKE

According to Procon, when the product is not delivered within the established deadline, the offer is not fulfilled and the consumer can demand immediate delivery, an equivalent product or cancellation of the purchase, with a refund.

The lawyer says it is normal for there to be delays due to the high demand for sales and deliveries during the Black Friday period. It is important to establish communication with the supplier before contacting consumer protection agencies.

EXCHANGE BY DEFAULT

In the event of a defect, the supplier is obliged to resolve the problem within 30 days, whether for in-person or online purchases. If the fault is not resolved, he can choose between receiving another product in perfect condition or obtaining a refund of the amount paid.

According to Procon-SP, the deadline for claims for defects is 30 days for non-durable products, such as food and flowers, and 90 days for durable products, such as household appliances, clothes and cars.

The lawyer says that it is important to film and photograph the opening of the packaging and the condition of the product after delivery to ensure that the supplier will not be questioned regarding the nature of the defect.

“Upon being informed of the defect, the supplier must test the product to check if there is a chance it could be the consumer’s fault. So, although it is annoying, the more caution they have in recording evidence related to testing the product, the greater the chance of reversing the defect. situation.”

In case of defect, you must prove the date of purchase using the coupon or invoice. Whenever there is a problem, it is recommended that the consumer initially contact the supplier and, if they cannot resolve it, they can contact defense agencies.

MONEY THAT GOES DOESN’T COME BACK? CASHBACK

Every time the consumer makes a purchase online or through an application that offers cashback, they receive part of the purchase price back. This is not a discount: if the site offers a 5% cashback on a purchase of R$100, the customer receives R$5 back, but still has to pay the full value of the product.

It is necessary to research how applications, programs and credit cards that offer this benefit work. When making cash purchases via bank slip that promise cashback, consumers should be aware of possible document issuance fees that could reduce the promised return.

BE CAREFUL NOT TO BUY FOR HALF DOUBLE

Commerce maintains offers in November, even after Black Friday, and online price comparisons are a tool to find the lowest price and identify whether the discount offered is real and not a trick.

These sites gather the values ​​offered and classify which is the cheapest in cash or in installments. Not just any sales website can enter this comparison system, only those considered reliable by the comparator.

Many of these sites offer other features, such as a list of pros and cons of the product you are looking for. There are also those that allow you to compare two products.